| Jobs in CRM Today | This is a free service of CRM Today. Take some time and meet
qualified candidates or explore interesting job
opportunities.
We invite candidates to submit their CVs and companies to post their CRM releated job offers. Enter into the Job Center of CRM Today and you may find what you are looking for! |
|
|  |  |
| CRM Analyst | | | Ref. Number: | CRM11253 | | |
|
| Personal Information |
| Personal Profile: | Consultant Siebel Certified
PROFILE
I am a CRM Process Consultant (Siebel core product Certified) with over 15 years of IT consulting experience in large multi-channel global projects, which includes over 7 years of managing, designing / developing implementation of Siebel (Version 6.3, 7.5, 7.7, 7.8) solution, upgrade assessment, at National City Bank, WebMD, Cytyc, Orange Telecom, McAfee, Manitoba Telecom, XO, Symantec, Department of Justice, CSAA, Nike, Sprint PCS , Nexstar Financial, Tenzing, Honeywell and PurchasePro. The module experience includes, Siebel Life Sciences, eCommunication, eFinance, eFootwear & Apparel, Siebel Wireless, PRM, eMail Response, Order Management, Service, eService, eConsumer, Consumer Goods and Call Center.
EXPERIENCE
2006Oct – Current Business Analyst (Contract)
National City Bank, Cleveland, OH
2006Jun – Aug Business Architect (Contract)
Emdeon(WebMD), Nashville, TN
2006Jan – April Business Analyst (IBM Contract)
Cytyc, Boston, MA
2005Sept – Dec Business Analyst (IBM Contract)
Partner Communications, Tel Aviv, Israel
2004Dec – 2005Jun Business Analyst (Contract)
McAfee, Plano, TX
2004May – Oct Lead Business Analyst (IBM Contract)
Manitoba Telecom, Winnipeg, MB
2004Feb - May Senior Application Architect (Contract)
XO Communication, Portland, OR
2003 Senior Business Systems Analyst (Contract)
Symantec, Springfield, OR
2002 -2003 Senior Business Systems Analyst (CGI Contract)
Dept of Justice, Ottawa, ON
1999 - 2001 Principal Consultant, Professional Services
Siebel Systems, Seattle, WA
1994- 1999 Senior Data Architect/Project Manager
MCI Systemhouse/EDS, Seattle, WA
1991- 1994 Systems Architect
DMR Group, Ottawa, ON
1990 - 1991 Systems Analyst
Revenue Canada, Ottawa, ON
1989 - 1990 Senior Programmer Analyst
MCI Systemhouse, Ottawa, ON
1986 - 1989 Programmer Analyst
Health & Welfare Canada, Ottawa, ON
| |
|
|
|
|
|
| Current Position |
| Current Job Title: | CRM Analyst |
|
| Current Location: | Washington |
|
|
| Preferred Position |
|
| Preferred Location: | open to travel |
|
|
|
|
| |
|
|
| Education | 1981 Bachelor of Business Admin, Business Management
University of Chittagong, Bangladesh
1983 Master of Business Admin, Business Management
University of Chittagong, Bangladesh
1986 Diploma in Management Information Systems
Herzing College, Ottawa, Canada
Additional Courses / Training
Siebel Enterprise Applications Siebel Systems 2000 (Certified)
Siebel Requirements Mapping Siebel Systems 2000
Business Analyst Certification Siebel Systems 2000
Siebel Enterprise Applications Siebel Systems 1999 (Certified)
Oracle Designer: System Modeling MCI Systemhouse 1999
Consulting Skills Workshop MCI Systemhouse 1998
Oracle General Ledger Release 10SC Oracle Corporation 1998
Project Leadership MCI Systemhouse1995
Project Management Techniques DMR Group 1993
System Ownership DMR Group 1993
System Architecture DMR Group 1993
Conceptual Data Modeling DMR Group 1992
Conceptual and Functional Process Modeling DMR Group 1992
Preliminary Analysis DMR Group 1992
Release Development DMR Group 1991
Structured Design & Analysis MCI Systemhouse 1989
| |
| Working Experience | SIEBEL PROJECTS
Siebel 7.8, eFinance(National City Bank, Cleveland, OH), Oct 06 -
I am working as a Lead Business Analyst on a Siebel eFinance 6.3 to 7.8 upgrade project. My key responsibilities for this project is to understand and document business requirements, facilitate workshops, map business requirements to Siebel functionality(Financial Accounts, Service Request, Contact, Household, Opportunities, Activities, Holdings, Assets, Correspondence, Campaign, Product),create use cases with Rational UML and RUP method, produce analysis and design documents as part of the deliverables, work with a client to develop the User Acceptance Testing strategy and test scripts and support the Project Manager with the successful delivery of the project.
Siebel 7.5.2, Call Center(WebMD/Emdeon, Nashville, TN), Jun 06 – Aug 06
Completed a project working as a Lead Business Architect to implement Customer Communication (Siebel Call Center) roll out at WebMD/Emdeon. Primary responsibilities include elicit business requirements from business users and subject matter experts, perform business process design(As Is & To Be Processes) in conjunction with operations teams, define & document requirements, analyze & prioritize requirements, conduct gap analysis, develop use cases, write functional specifications and create UAT plan. My task was to work as the principal conduit for managing system requirements between the business and the software development team and to manage scope & requirements throughout the project lifecycle (Client Management).
Siebel 7.8 ePharma/Life Sciences, Sales(Cytyc, Boston, MA), Jan 06 –April 06
Completed project working as a Siebel Business Analyst with IBM to Implement Siebel Sales for web client, mobile web client and Siebel Sales Solution integrated in Blackberry for Cytyc Corporation. My responsibilities include developing Business and Functional Requirements, Gap Analysis and Design of; Account, Opportunity, Contact and Activity Management, Smart Calls, MedEd Event Planning, Setting and Achieving Business Objectives including Targeting Accounts and Territory Management. I was also responsible for UAT Planning .
Siebel 7.8 eCommunications, Sales(Partner, Tel Aviv, Israel), Sept – Dec 05
Completed assignment working as a Lead BA/Lead Business Solution Architect to create and manage Business and functional requirement deliverables for Sales, Quote and Order Management. My responsibility involved managing the client expectation, business requirement gathering in JAD sessions with Sales and Marketing to validate the requirements, capture and verify As Is and To Be business processes, requirement mapping, GAP analysis, develop use cases, design end-to-end solution and track delivery of requirements through design, development and test Phases.
Siebel 7.5 PRM (McAfee, Dallas, TX), Dec 04 -June
Completed assignment working as a Business Analyst for a phase 2 implementation of Siebel PRM with the functionality of Lead, Opportunity and Partner Management, Deal Registration and Partner Administration. My responsibility involves business requirement gathering in JAD sessions with Marketing group, capture and verify As Is and To Be business processes, requirement mapping, GAP analysis, develop use cases, prepare test plan with Test Director 8.0 and working with off-shore development and testing team.
Siebel 7.5 eCommunication (Manitoba Telecom, Winnipeg, MB), May 04 -Oct
Completed a project to implement Siebel Sales with Quote and Order Management, working as a Lead Business Analyst responsible for conducting business requirement gathering JAD sessions with client Subject Matter Experts and Business Team Leads, analyze, prioritize and document functional requirements, model As Is and To Be business processes, process reengineering, develop use cases, requirement mapping, perform gap analysis between requested businesses processes and Out-of-the Box Siebel application processes, design solution and define specification to Siebel product configuration and implementation.
Siebel 7.5 Upgrade eCommunication (XO Communication, Portland, OR), Feb 04 -May
Completed this assignment working as the Business Analyst for Siebel upgrade from 99 to 7.5, analyze, prioritize business requirements and gap analysis conduct upgrade assessment and modeling business processes, develop process flow diagrams for Quotes, Order and Order Line item, develop use cases, work with Development and Training group and acting as a liaison between business and IT(Client Management).
Siebel 7.5 Upgrade(Symantec, Springfield, OR), Mar 03 – Nov 03)
Completed a project for global implementation (Americas, Europe and AsiaPacific) as a Senior Business Systems Analyst, analyze business requirements, upgrade assessment and develop detailed systems requirements and use cases, stating the project scope, current process and proposed solutions with appropriate recommendations for Siebel 6.3 to 7.5 Upgrade((eService/eConsumer, Sales, PRM, Call Center, Enterprise Defect Tracking, Analytics). I was also responsible to documentation and serve as the interface between the development team and the Business Center Managers.
Completed another project to implement Siebel 7.5 Support Analytics and Consumer Defect Tracking. Responsibilities include Analyze business requirements and develop detailed systems requirements and use cases, data Warehouse design, identify and document business process flows clearly stating the project scope, Facilitate system design sessions, map current business processes to the new system, resolve any issues which may affect the business process, UAT, serve as the interface between the development team, Business Center Manager and the departmental end-users(Client Management).
Siebel 7.5 eGovernment (Department of Justice, Ottawa, Canada), Apr, 02 –Nov, 02)
I completed an assignment working as a Senior Business Systems Analyst at the Firearm Project for the Justice Department. My responsibilities included evaluating business processes to determine opportunities for change, reengineer and automation to meet current requirements, create business and functional specification from the Rational Rose use cases, map the processes into Siebel Call Center and eLearning module, identify gaps, walkthrough the deliverables with customer for approval and prepare the detail design document for developers.
Siebel 6.0 eChannel (Honeywell, Phoenix, AZ), Oct, 01 – Nov, 01
I worked as the Siebel CRM Specialist/Engagement Manager responsible for the implementation of eChannel and eConfigurator to replace Order Entry System for Honeywell Channel partners. My responsibilities included providing functional expertise, guidance, communicating experience and solutions to the team, develop and presentation on deliverables and prepare and present cost estimates, budget and schedule(Client Management).
eChannel, eService, eMail Response (Tenzing, Seattle, WA), Sept , 01-Oct, 01
Siebel CRM Specialist/Engagement Manager responsible to scope requirements, map it to Siebel module, outline deliverables for the project provide expertise to the team members and managing time and expenses for the team(Client Management).
Sales Force Automation, Call Center & Service (PurchasePro, Las Vegas, NV)May01-Aug01
Siebel CRM Specialist/Engagement Manager for Siebel Sales(SSE), Telesales, Call Center and Service project. My responsibility included providing overall technical leadership for Siebel deployment and ensuring comprehensive and effective solution for the Business(Client Management), as well as requirement gathering, design the mapping of requirement in to Siebel, create functional specs, acceptance criteria and gap analysis, review system interface and data mapping, develop proper and efficient knowledge transfer process for the customer and provide technical guidance to Siebel Configuration team.
eFinance (Nexstar, St. Louis, MO), Apr 01-May 01
As Siebel Project Manager/Business Architect for the CRP (Conference Room Pilot) project, my responsibility included mapping the business requirements in to customer purchased Siebel modules and presentation of a walk through of all the mappings with the users and IT group.
eCommunication, Siebel Wireless, Siebel Remote (Sprint HQ, Kansas City, KS), Oct 00 –Mar 01
I Completed the phase 1 roll out of SFA a project working as a lead Business Architect /Project Manager. I managed Siebel Systems implementation assignments to support the business objectives for Sprint PCS sales organization. My responsibility included, requirement gathering, creating scope for phases(Client Management), perform gap analysis and mapping of requirement in to Siebel, create functional specs, acceptance criteria, conduct UAT, review system interface, oversee data mapping and provide technical guidance to Siebel Configuration team.
CPG, Sales Force Automation, TPM, Siebel Remote (NIKE HQ, Beaverton, OR), Nov 99 – Sept 00
I achieved Siebel Customer Certification with this account. I worked as a Lead Business Analyst, to gather knowledge of the customer’s sales and marketing processes and information requirements in order to configure and global deployment of CPG with Trade Promotion for Nike Sales Team to facilitate effective e-Sales program management for the Supply Chain Project. I was responsible for business requirement gathering and documentation for designated process areas, functional and configuration map to requirements, produce functional requirement specifications including acceptance criteria and gap analysis, review data mapping, process requirements between Siebel and integrated applications (SAP, I2 and legacy applications) and provide guidance to Configuration team.
Sales Force Automation (CSAA, San Francisco, CA), Jan 99- Oct 99
I was involved in addressing activities and tasks required for establishing & maintenance of the logical data source(Siebel Data Model), presenting functional process walkthrough of the use cases with client and validate functional relationship mapping and process flows in Siebel with Developers, Supporting end users and business requirements, Participating in internal process development and improvement. Oracle Case and Designer 2000 was used as tools.
IT EXPERIENCE
MCI Systemhouse Senior Data Architect/ Project Manager, Seattle
1994- 99
I worked for clients in Telecommunications (GST Telecom, Pacific Telecom) and Health Care(Blue Cross Blue Shield) and High Tech(Intel, Wacker Siltronics) industries providing services in the area of Business Process Reengineering, Functional and technical flexibility, Complex design and legacy issues including duplication of functionality and Y2K.
DMR Group Systems Architect, Ottawa, Canada
1991 - 1994
My responsibilities included systems development and maintenance in the IBM Mainframe IDMS/ADSO environment. I was involved in Systems Architecture, functional and physical design, building the functional data model and writing functional specifications for Canada Post project. I also worked as a Project Leader directly responsible for the maintenance and enhancement of several on-line and batch systems
Revenue Canada Systems Analyst, Ottawa, Canada
1990 - 1991
I worked in development and maintenance for the Customers Commercial System.
MCI Systemhouse Senior Programmer Analyst, Ottawa, Canada
1989 - 1990
I worked with the systems development team for Canada Post.
Health & Welfare Programmer Analyst, , Ottawa, Canada
Canada 1986 - 1989
I worked with the Information Systems Group to develop and maintain the HR System.
| |
|
 Contact with Candidate |
|
|
|
|
|
| |
by Document Type
