| CRM Manager |  | | Ref. Number: | CRM11252 | | |
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| Personal Information |
| Personal Profile: |
I've been with HP (ME) for the last 7 years working within Sales Operations and most recently CRM where I have been running our CRM software (Siebel) side of the business. This involves the training of 250+ users around the Middle East (we recently migrated all users to the integrated solution), troubleshooting, structuring processes and procedures, transparent communication on all levels, management of data quality, data extraction and analysis for funnel and forecasting purposes, account planning and placement as well as for marketing purposes and other business uses. I have also sourced and managed staff to assist the CRM team through projects.
In essence I would have ideally liked to stay with my current employers. Unfortunately I have no room for growth in the role that I currently preside in and there is now minimal challenge and job satisfaction. Sadly there are currently no suitable vacancies in-house hence my need to seek a new challenge elsewhere. |
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| Date of Availability: | 1 months notice |
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| Country: | United Arab Emirates |
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| Current Position |
| Current Job Title: | CRM Manager |
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| Current Location: | Dubai, United Arab Emirates |
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| Current Salary: | 40-60,000 $ |
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| Preferred Position |
| Preferred Job: | CRM Manager |
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| Preferred Location: | Dubai, United Arab Emirates |
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| Preferred Salary: | 60-80,000 $ |
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| Education |
1999 - HND - Multimedia Computing
1997 - HND - Information & Office Management |
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| Working Experience |
- Successful management of CRM projects both within the Middle East and ISE (International Sales Europe). Recently rolling out Siebel 7.5 Integrated Solution and training 250+ users across the ME.
- Continuous assessments of all HP’s Business Units requirements to determine, develop, propose and present the business advantages of the CRM team.
- Formulated and produced data quality reports, involving status and analysis reports of sales opportunities, forecasts, funnel and gap reports for stakeholders. In depth sales breakdown and analysis for account planning and marketing purposes.
- Provided on-site and remote installation, training and first level support of CRM systems and tools.
- Maintained departmental budget for sourcing data, staff and data enhancement.
- Managed and maintained business unit inline website as a central depository for all Sales Operations Information. |
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| Other Skills |
Siebel 6 and 7.5
Business Objects
MS Office (Word, Excel, Powerpoint, Access, Frontpage, Project) |
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 Contact with Candidate |
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