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| Director |  | | Ref. Number: | CRM11430 | |  |
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| Personal Information |
| Personal Profile: | | Executive with twenty plus years experience and advanced knowledge in the areas of business-to-consumer CRM, database marketing, direct marketing and loyalty programs. P.CRM certified subject matter expert in strategic planning and enabling technologies. Adept at the development of strategic and tactical plans for customer lifecycle management, customer value management and customer contact management in support of the attainment of CRM objectives. Pioneer in the integration of attitudinal drivers with behavioural attributes for robust segmentation and holistic view of the customer. Industry experience in Communications, Telecom and Retail. Additional experience in market research, business intelligence and competitive intelligence. Possesses strong business, analytical and technical acumen as well as advanced organizational, inter-personal communication and time management skills. Solutions-based thinker with a strong collaborative spirit and highly responsive service orientation. C-level suite and boardroom presentation experience. An exceptional leader, team builder, coach, and mentor. |  |
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| Education: | Bachelor Degree |
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| Current Position |
| Current Job Title: | Director |
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| Current Location: | Toronto, Canada |
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| Current Salary: | >100,000 $ |
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| Preferred Position |
| Preferred Job: | Senior Director |
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| Preferred Location: | Toronto, Canada |
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| Preferred Salary: | >100,000 $ |
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| Education | Brock University, St. Catharines, Ontario, 1985
Honours Bachelor of Arts, Business Administration - Marketing & Economics |  |
| Working Experience | HUDSON'S BAY COMPANY, Toronto, Ontario 2005 - 2008
Director, CRM Strategy, Insights & Analytics
SPRINT CANADA INC., Toronto, Ontario 2002 – 2004
Director, Knowledge Creation
SYMCOR ART & LOGIC, Etobicoke, Ontario 2001 – 2002
Senior CRM Solutions Consultant
ICOM INFORMATION & COMMUNICATIONS, Toronto, Ontario 2000 – 2001
Business Director, Direct Response
ROGERS CABLE INC., Toronto, Ontario 1997 – 2000
Senior Manager, Database Marketing & Analytics
Previous Positions in Direct Marketing 1986-1997 |  |
| Other Skills | | Professional Designation, Customer Relationship Management (P.CRM), Certification Program, AARM, Toronto, Ontario, 2004 |
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