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| App. Deadline: | 11/21/2006 |
| Country: | United States |
| Job Description:Primary Duties, Responsibilities and Tasks:
Uses customer data profiles in creating direct marketing campaigns.
Works with Player Development Services, Players Club, Hotel/Spa, Gift Shop, Food Service and Advertising agency to identify high response groups.
Analyzes customer and group trends and provides monthly reports.
Assists in promotion development for multiple promotions.
Produces direct mail pieces and ensures that the advertising agency is equipped with all of the necessary information.
Other duties assigned. |
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| App. Deadline: | Now |
| Country: | United States |
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| Job Description:DUTIES/OBJECTIVES:
• Establish and maintain positive strategic relationships with Corporate Customer Care and other operating Regions’ Customer Care organizations; identify best practices, appropriate technology and customer care policy.
• Define strategy for call centers as defined by operating metrics, customer satisfaction surveys and other indicators of service quality and satisfaction.
• Work with stakeholders Region-wide to implement the Call Center Service and Sales Initiative. This initiative enhances customer service and sales, generating incremental revenue within the billing, service and dedicated sales call centers.
• Identify and implement regionally focused metrics including, but not limited, to telephone statistics, analysis of activity and statistical data to ensure prompt response to customer inquiries and service needs.
• Drive continuous improvement of call center effectiveness and efficiency via effective quality assurance programs and technology to improve the customer experience. Monitor sales skills and quality initiatives.
• Assess training needs for customer care employees, act as “talent developer” and mentor.
• Provide support to senior management in answering information requests from local franchising authorities (LFA’s). Duties will include answering informational requests, support governmental affairs in keeping the LFA’s informed regarding planned or unplanned service changes that might drive phone calls to municipal officials, and making sure that TWC is in compliance with all franchise related reporting requirements.
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| App. Deadline: | 11/20/2006 |
| Country: | United States |
| Job Description:SPECIFIC DUTIES AND RESPONSIBILITIES:
Develop and direct catering sales, group sales and motor coach sales. Work with sales personnel in each market to increase sales. Develop and enhance convention sales. Develop and Implement Sales and Convention Services budget. Direct offers to ensure profitability while keeping within the guidelines of the established budget. Direct banquet, group and motor coach forecasting information to operational departments. Research tradeshow options that will provide both properties increased visibility and potential new business.
Other duties assigned. |
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| App. Deadline: | 11/20/2006 |
| Country: | United States |
| Job Description:ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Must adhere to the Tribe's Policies and Procedures.
- Develop e-campaigns aligned with the overall marketing strategy to promote player development promotions, entertainment, special events, and on-going property promotions.
- Responsible for testing & sending live blasts.
- Develop graphics for LED Boards on property: Update and maintain graphics/events on all boards on property.
- Responsible for providing statistical reporting of internet activity for both overall web site activity and e-campaigns. |
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| App. Deadline: | TBA |
| Country: | United States |
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| Job Description:The Analytics Manager is a client-facing position dedicated to driving meaningful and actionable analysis on integrated advertising and CRM campaigns. The position owns all analytical deliverables for assigned clients, including: analytical components of the program planning phase, back-end reporting, testing frameworks and ongoing client learning plans. The role is a hands-on one, where the Manager both executes analytical work and supervises others in its production.
Responsibilities:
• Develops and gains client approval on analytical plans to guarantee the delivery of deliverables that answer important client questions.
• Manages scope creep on analytical deliverables by steering projects in accordance with analytical plans.
• Analyzes campaign and customer data to provide conclusions, implications and actionable recommendations designed to improve the quality of future relationship marketing communications.
• Demonstrates strong proficiency in the utilization of analytical tools for advertising and direct marketing including: segmentation and modeling, back-end response analysis, quantitative and qualitative primary research.
• Develops and deploys detailed Test & Measurement Plans designed to drive customer knowledge.
• Manages two people.
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