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CRM Solutions consultant
App. Deadline:May 15, 2008
Country:United States
Job Description:Wipro CRM consulting practice provides a broad scope of services to help our clients improve the performance of their CRM systems, from the establishment of an overall CRM strategy through the implementation of new business processes, enabling technology and organization structures. Role of a Sr. CRM Solutions consultant at Wipro is essentially focussed on business process mapping and optimization. Experience with CRM software packages is useful, but role for the position at issue is such that experience with any particular package is not required. 80% Mon-Thurs travel is required.
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Software QA Manager
App. Deadline:May 1, 2008
Country:United States
Job Description:The Software Quality Assurance Manager will be responsible for managing a team of software test analysts, responsible for planning and executing testing phases of multiple CRM systems. Applications change rapidly in response to market demands and the manager of the team must be able to effectively weigh priorities and risks.
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Senior Support Specialist - Clarify
App. Deadline:6/1/2008
Country:United States
Job Description: Dovetail Software offers the leading CRM solution for the Amdocs/Clarify Product Suite with improved, expanded capabilities for agent productivity at a significantly lower total cost of ownership. With Dovetail, our customers transform their customer interactions in new and exciting ways. Dovetail Software is growing and is currently seeking a Senior Support Specialist to join their Austin, TX team. Responsibilities: • Offer front line support to companies who have implemented Clarify and Dovetail CRM products • Research and answer, via email and phone, technical cases presented by clients • Act as the authority to determine when a support ticket gets escalated to a higher technically skilled consulting support representative • Demonstrate a thorough technical understanding of Clarify and Dovetail products • Qualify issues as they come in through phone and email and establish next step protocol • Identify opportunities for more efficient customer support and make recommendations to management Requirements: • Minimum 2 years direct experience working extensively with the Clarify CRM product • Prior experience working in a Customer Support or Technical support role • Strong written and verbal communication skills • Strong analytical and problem solving skills ∑ A passion for delivering exceptional customer service each and every day ∑ The desire to develop into a Senior Lead Support Specialist, responsible for growing and leading the team as our company continues to grow To apply for the Senior Support Specialist role, please send your resume in MS Word or PDF format, along with your compensation requirements, to our recruiting team at dovetailsoftware@americanworkforce.com. No phone calls, please. All qualified candidates will be responded to as quickly as possible. Please include the title “Senior Support Specialist” in the subject line of your email.
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Oracle CRM Functional Consultants x 3
App. Deadline:15/5/2008
Country:United States
Job Description:Our client has a number of vacancies immediately available for Oracle CRM Functional Consultants to join their Auckland practice, If you have worked with the Oracle CRM and have a number of ful lifecycle implementations under your belt, then we would love to hear from you. Please email your cv through to cmp@cpurecruitment.co.nz
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Database Marketing Analyst
App. Deadline:until filled
Country:United States
Job Description:Leading national specialty retailer and direct marketing headquartered in Rochelle Park, NY seeks a Database Marketing Analyst reporting to the Director of Marketing. The individual is responsible for augmenting both marketing analytics and improve campaign performance.

Key responsibilities include:
  • Execution and reporting of direct marketing campaigns.
  • Meticulous, accurate and thorough data collection
  • Email segmentation, deployment and reporting.
  • Understand and transform business questions into actionable analysis
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