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Senior Support Specialist - Clarify

Job Description
Dovetail Software offers the leading CRM solution for the Amdocs/Clarify Product Suite with improved, expanded capabilities for agent productivity at a significantly lower total cost of ownership. With Dovetail, our customers transform their customer interactions in new and exciting ways. Dovetail Software is growing and is currently seeking a Senior Support Specialist to join their Austin, TX team. Responsibilities: • Offer front line support to companies who have implemented Clarify and Dovetail CRM products • Research and answer, via email and phone, technical cases presented by clients • Act as the authority to determine when a support ticket gets escalated to a higher technically skilled consulting support representative • Demonstrate a thorough technical understanding of Clarify and Dovetail products • Qualify issues as they come in through phone and email and establish next step protocol • Identify opportunities for more efficient customer support and make recommendations to management Requirements: • Minimum 2 years direct experience working extensively with the Clarify CRM product • Prior experience working in a Customer Support or Technical support role • Strong written and verbal communication skills • Strong analytical and problem solving skills ∑ A passion for delivering exceptional customer service each and every day ∑ The desire to develop into a Senior Lead Support Specialist, responsible for growing and leading the team as our company continues to grow To apply for the Senior Support Specialist role, please send your resume in MS Word or PDF format, along with your compensation requirements, to our recruiting team at dovetailsoftware@americanworkforce.com. No phone calls, please. All qualified candidates will be responded to as quickly as possible. Please include the title “Senior Support Specialist” in the subject line of your email.

Ref. Number:

DS Sr Support Spec

Country:

United States

Location:

Austin, TX

Start Date:

As Soon Possible

App. Deadline:

6/1/2008

Salary Freq:

Select Frequency

Skills

Required Skills: Minimum 3 years direct experience working extensively with the Clarify CRM product Prior experience working in a Customer Support ot Technical support role Strong written and verbal communication skills Strong analytical and problem solving skills

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