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Senior CRM Manager

Job Description
Establish and manage the long-term customer relationship management (CRM) strategy for all business units, including application, processes, and framework of CRM to drive marketing effectiveness. Provide a unified method for measuring success of CRM focused campaigns and promotions. Ideal candidate will use both strategic and hands-on approach to achieve desired objectives; self-motivated individual contributor. Responsible for leading and motivating a team of local and offshore development teams.

Ref. Number:

08-01204

Country:

United States

Location:

Orange

Start Date:

As Soon Possible

App. Deadline:

June 27, 2008

Salary:

120,000-155,000

Salary Freq:

Per Annum

Skills

Required Skills: - Bachelors degree in an IT related field or equivalent experience - 3+ years directly managing or leading a Support or Customer Service team - 3+ Years total experience in Customer Service - Exceptional planning, prioritization, communication and organizational skills - Strong follow-up skills and attention to detail. - Time Management skills and ability to prioritize workload shifting attention among dynamic tasks and priorities in an environment with urgent Customer issues - Excellent organizational skills, and oral and written communication skills

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