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Front Office Manager

Job Description
- Responsible for short and long term planning and the management of the hotel & Front Office operations - Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans - Maintain guest room inventory - Coach and counsel employees to reflect Hotel Service Standards and Procedures - Perform all tasks of a Front Office Staff as needed to facilitate service - Ensure all operations and cash handling are done per policies and procedures - Maintain excellent communication with the housekeeping department - Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas - Analyze, investigate, and resolve guest complaints - Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables - Insures proper staffing levels for customer service goals

Ref. Number:

02-18-08-1

Country:

United States

Location:

Sacramento, Ca.

Start Date:

As Soon Possible

App. Deadline:

As soon as Possible

Salary:

Open

Salary Freq:

Other

Extra Benefits:

Standard Corporate Benefits

Skills

Required Skills: Must have excellent verbal and written communication skills and interpersonal skills. A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills Previous hotel experience preferred required!

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