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Call Center Systems Support Engineer

Job Description
We are seeking a Call Center Systems Support Engineer who will be responsible for providing maintenance and support of globally deployed call center applications, including ACD as well as workforce, ticketing and knowledge management applications. Duties and responsibilities:  Maintain and support Cisco’s IP Contact Center Enterprise.  Administer and troubleshoot Call Center systems and the supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms.  Create, implement and support call routing scripts and required report

Ref. Number:

TEC00002714

Country:

United States

Location:

Minneapolis (Eagan), MN

Start Date:

As Soon Possible

App. Deadline:

1/28/07

Salary:

DOW

Salary Freq:

Per Annum

Skills

Required Skills: Qualifications Required (minimum 2 years experience)  Expert knowledge of Call Center technologies and solutions, specifically Cisco’s ICM/IPCC,  Experience in administration and support call center solutions, within large, highly complex organizations.  Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management highly desirable.  Strong critical thinking and analytical skills.  Excellent customer service and communication skills.  4-year college degree.

Optional Skills: To Apply: Please click on the below link and complete your online profile: https://toc.taleo.net/servlets/CareerSection?art_ip_action=FlowDispatcher&flowTypeNo=13&pageSeq=2&reqNo=144840&art_servlet_language=en&selected_language=en&csNo=2#topOfCsPage Alternatively, you may email your resume directly to stephanie.tucker@thomson.com

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