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Membership Coach (Customer Relationship Manager)

Job Description
BEI is interested in a Retention Coach with demonstrated success in establishing, maintaining and growing client relationships with excellent communication and problem-solving skills in a fast-paced business environment. BEI has cultivated a unique, no nonsense style that brings a laser-like focus to key issues of revenue generation, engagement management, firm development and provides a framework for achieving organizational superiority. This position is accountable for successful member retention of our sophisticated clients such as attorneys, insurance/financial advisors and CPAs.

Ref. Number:

CRM Coach

Country:

United States

Location:

Golden, CO

Start Date:

As Soon Possible

App. Deadline:

12-31-07

Salary:

base plus commission

Salary Freq:

Other

Extra Benefits:

In addition to competitive compensation, we offer a comprehensive benefits package that includes paid time-off, medical/dental coverage, 401(k) plan, employee benefit plan and more.

Skills

Required Skills: • Five years proven business-to-business retention experience and track record of exceeding retention numbers. • Customer service, sales and marketing experience is preferred. Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small with an emphasis on one-on-one counseling. • Impeccable communication and interpersonal skills to successfully navigate complex team dynamics with some expertise in conflict management and resolution. Must have the ability to accurately convey the firm’s information, educational products and marketing materials. Your abilities to think and act strategically should be evident in your strong written and verbal communication skills. • Must have proven success to manage performance metrics, foster teamwork across multiple teams, coach and motivate others, and develop a motivated and enthusiastic member. • Strong leadership and project management skills. • Entrepreneurial attitude and proactive business style. • Ability to travel about 10% of the time to national locations.

Optional Skills: In addition, you will draw upon the following personality attributes to succeed: • Demonstrate the initiative to identify and take advantage of opportunities, as well as innovation and resourcefulness in meeting challenges. • Lead by example, demonstrating a high degree of self-motivation, and presenting yourself with the utmost grace and style. • Maintain a strategic approach to problem solving. You won't be afraid to step off the beaten path and come up with innovative workplace solutions. • Showcase a flexible mindset in handling multiple clients and projects. You will be able to multitask, prioritize and easily adjust to the evolving needs of the business. • Keep a "pulse" on emerging trends in the field of Exit Planning and strive to continuously build your technical knowledge and skills. • Match our long-term commitment to your professional growth with a long-term commitment to our success.

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