Companies are continuing to invest heavily in CRM, so are clearly confident in its business value. Yet in 2004 AMR Research found that 28 per cent of CRM projects failed to go live and in 2005 Forrester Research found that more than half of CRM users were unhappy with their return on investment. Many CRM managers come up against users who do not fully appreciate the value of CRM and perceive it as a completely unnecessary tool.(read more)

My husband is a gamer. We have an Xbox 360, a Wii to play g-rated games with our 3 year old, and the PS3 is on his shopping list. His last-generation Xbox props up the TV in our bedroom and I just donated his PS2 to Goodwill. It is now midnight, and he has been playing hard for the last 3 hours – a habit that he has adopted since he brought the Xbox 360 home months ago.(read more)

Remember playing “Rock, Paper, Scissors?” The basics of the game consist of each player shaking a fist a number of times (priming) and then extending the same hand in a fist (rock), out flat (paper), or with the index and middle fingers extended (scissors). Each of these is referred to as a throw, and which one wins is dependent upon the opponent’s throw.(read more)