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  The CRM Glossary

Here are the results for the letter 'e':


e-Commerce

e-Commerce denotes all business activity carried out on the web including programs and systems for the management of commercial activity on the Internet. Also used for programmes that facilitates and simplify the carrying out of such activities.



eCRM

Is the acronym for electronic Customer Relationship Management. This is the online version of Customer Relationship Management utilising and interfacing business processes and data with offline, back end systems. eCRM consistently manages personal relevant and productive interactions, a means to build successful relationships with customers, vendors, employees, investors, and others using new technology.



Efficient Consumer Response (ECR)

A strategy in which the grocery retailer, distributor and supplier trading partners work closely together to eliminate excess costs from the grocery supply chain.



Electronic Data Interchange (EDI)

Computer-to-Computer transmission of business information in a standard format. For EDI purists, "computer-to-computer" means direct transmission from the originating application program to the receiving, or processing, application program, and an EDI transmission consists only of business data, not any accompanying verbiage or free-form messages. Purists might also contend that a standard format is one that is approved by a national or international standards organization, as opposed to formats developed by industry groups or companies.



Email Marketing

The promotion of products or services via email. When used correctly, and ethically, email marketing is one of the most effective forms of online advertising.



Employee Internet Management (EIM)

Employee Internet Management is about creating a safe and productive e-enabled workplace. Finding the right balance of personal and professional use of the Internet, conserving resources, protecting individual property and safeguarding your organisation against legal liability.



Employee Relationship Management (ERM)

It is a process that recognises employees of an organization as individuals and continually monitors the needs and rewards that bring out their unique best.

In terms of technology ERM delivers streamlined administrative functions to a company's operations, productivity tools to its managers, and communication improvements throughout the enterprise.



Enterprise Relationship Management (ERM)

An enterprise-wide strategy and solution that impacts a company's back office. It is designed to improve the management and flow of these operations by integrating and automating back office departments and processes.



Enterprise Resource Management(ERM)

The practice of providing users with efficient access to an organization’s network resources. ERM enables the enterprise to control and track the systems and resources that each user has access to and provides consistent standards for creating and changing passwords.



Enterprise Resource Planning (ERP)

ERP stands for “enterprise resource planning.” The definition of enterprise resource planning is, essentially, an integrated software solution used to manage a company’s resources. Business planning systems have been evolving for decades, and ERP, enterprise resource planning, is the current generation.




Please type in the term you are looking for in the box below or browse our alphabetical glossary that follows:


Alphabetical Glossary List:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z # 





IMPORTANT NOTE: The information on CRM Glossary is copyrighted and the copyright is strictly enforced. None of the terms and definitions on this glossary may be reproduced or redistributed in any form without prior written permission from CRM Today.

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