CRM Today - CRM Glossary of Terms and Definitions for Call Centers, Marketing Management, Supply Chain, Email Marketing, Business Intelligence

by Document Type

by Industry

Suggest a Term

Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their questions will be answered.

Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more...

e-Newsletters

Get the latest news and developments on key CRM industry topics delivered straight to your inbox.
• CRMzine and
• CRMnews Digest will keep you at the front line of the CRM marketplace. Register now!

The CRM Glossary

CRM Today presents the new glossary of terms related to the new Customer Economy, including the topics of Customer Relationship Management & Marketing, Data Mining, Supply Chain, Business Intelligence and Call Centers.

We are always interested in receiving your suggestions for terms and definitions that should be included in the CRM Glossary. Please click here to request or suggest a new term for inclusion.

Please type in the term you are looking for in the box below or browse our alphabetical glossary that follows:

Alphabetical Glossary List:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

IMPORTANT NOTE: The information on CRM Glossary is copyrighted and the copyright is strictly enforced. None of the terms and definitions on this glossary may be reproduced or redistributed in any form without prior written permission from CRM Today.

Welcome Guest!

Register for Free! Login:

Username:
Password:

Forgot your password?