Customer Relationship Management (CRM) Editorial Customer Relationship Management (CRM) Editorial
Kevin Scott
Senior Research Analyst, Customer Management Service AMR Research, Inc.

Kevin’s research focuses on companies’ utilization of e-business applications to enable marketing and other demand driving efforts. He is also responsible for monitoring industry trends and developments within this market. His coverage includes marketing automation applications, analytics, pricing optimization, and customer data management.

Kevin has also worked very closely with AMR Research’s Corporate accounts, where he focused on providing application and technology support for our clients requests to understand how to apply technology to address their business processes. Specifically, Kevin researched requirements in the area of enterprise and customer resource planning applications.

Kevin joins AMR Research from the Retail Industry, where he worked for Reebok International, responsible for managing the daily operations for Reebok’s Lady Footlocker national account. He coordinated marketing campaigns and analyzed sell-through results. Previously in his career at Reebok, Kevin worked as Sales Planning Analyst, where he forecasted sales, studied market trends, and analyzed past sales data to create tailored sales plans for retail accounts.

Kevin holds a B.A. in Communications from the University of Rhode Island, and is currently pursuing his M.B.A. with a marketing concentration at Bentley College.

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