Katrina Howell
Program Leader, Customer Contact Center Technologies, Frost & Sullivan

Katrina Howell is a member of the enterprise communications consulting group of Frost & Sullivan, where she conducts ongoing research on contact center and CRM technologies.

Ms. Howell is responsible for maintaining an in-depth monthly subscription service on the customer contact center industry, covering market trends, product, end-user and distribution channel forecasts, pricing analyses, competitive assessments, technology updates, and strategic recommendations.

Prior to joining Frost & Sullivan, Ms. Howell worked as an analyst with Salestar Inc., a telecommunications research and consulting firm, where she tracked product trends in the CPE industry and wrote competitive analysis reports for voice service provider markets.

Ms. Howell has a Master of Arts, Political Science, from the University of California at San Diego, and a Bachelors of Arts, Politics, from the University of California at Santa Cruz. Her academic research, focusing on public policy in Latin America, included primary fieldwork in Sao Paulo Brazil, funded by the Fulbright foundation.