Joe Kulak
MD, Financial Services CRM Solutions & Global Contact Center Leader, BearingPoint

Mr. Joe Kulak is a Managing Director in the Financial Services CRM Solutions, and the Global Contact Center leader of BearingPoint.

He has over 20 years of experience in management consulting and large complex CRM systems integration and outsourcing projects implementing customer management solutions for sales, marketing and customer service within the Financial Services Industry.

Mr. Kulak has been a leading voice within the CRM and Management Consulting industry. He is a published thought leader in the field of Customer Service and Sales and has spoken and is published on such topics as Best Practices in Customer Service, Customer Service and Strategic Quality Management, Revolutionizing Customer Service & Sales and The Role of Technology in Enabling and Integrating the Enterprise.