CRM Today - Experts Corner

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Meet some of the leading gurus in the marketplace that have joined the Experts Panel of CRM2day.
Learn more about their fields of expertise.

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Are you a member of CRM2day and want to share your questions with our Experts Panel, regarding any current hot CRM issues?
Take this challenge and ask them for free!

	What issues should we consider before selecting a CRM software solution? Bo Lykkegaard, Senior Research Analyst, European Software Group, IDC

	In what ways can predictive Web software benefit a company? Jack Noonan, CEO, SPSS

	What do collaboration suites offer and what should a company consider before implementing them? Sarah Kittmer, Senior Analyst, Ovum

	How can we increase positive customer service experience of wireless users? Kirk Parsons, Senior Director/Senior Analyst, J.D. Power and Associates

	What key factors should retailers consider for successful multi-channel customer experience? Laura Preslan, Research Director, AMR Research, Inc.

	What methods are Internet Banks deploying to protect their customers? Graham Titterington, Principal Analyst, Ovum

	Is there any way we can reduce hold times, without adding additional staff in a call center? Art Schoeller, Customer Relationship Strategies Advisory Service, The Yankee Group

	What are the key factors for successful Data Mining? Thomas J. R. Emmerich, VP of Sales Operations, SAS Institute EMEA

	What are the business risks associated with Customer Service outsourcing? Alexa Bona, Research Director, Gartner Inc.

	What are the business and technological benefits of IVR-CRM data integration? Patrick Hayes, Managing Director, BearingPoint Inc.

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