CRM Today - Experts Corner

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What's Really CRM!

Experts Panel

Meet some of the leading gurus in the marketplace that have joined the Experts Panel of CRM2day.
Learn more about their fields of expertise.

Ask the Experts

Are you a member of CRM2day and want to share your questions with our Experts Panel, regarding any current hot CRM issues?
Take this challenge and ask them for free!

	How important are consumer and/or customer demographics in shaping a company or organization's CRM strategy, particularly in the retail sector? Andy Wood, MD, Total DM

	How can technology improve customer service? César Bachelet, Analyst & Mike Cansfield, Research Director, Ovum

	Is On Demand CRM Really Important? Alexandra Scoulas, Senior Manager, BearingPoint

	What is sensory interaction and could it be the answer to the enduring customer relationship puzzle? Sarah Haskell, Director of Marketing, Portrait Software

	Should I get all my Marketing Services from the same organisation? Andy Wood, MD, Total DM

	How can data mining be used as a tool to prevent fraud protection? Colin Shearer, VP Product Marketing, SPSS

	Which factors could influence homeshoring going forward? Stephen Loynd, Senior Analyst, IDC

	Does size really matter in retail? Thomas Emmerich, VP Sales Operations & Spokesman of the Board, SAS Institute EMEA

	Is word of mouth marketing emerging as the new way to attract and keep customers? Daniel Bone, Consumer Insight Analyst, Datamonitor

	What will shape the IT sevices market in the future? Dr.Katy Ring, Practice Leader, Outsourcing, Ovum

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