CRM Today - Experts Corner

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Meet some of the leading gurus in the marketplace that have joined the Experts Panel of CRM2day.
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	Given the political, geographical and cultural differences between European countries, how can a level of pan-European consistency be achieved in marketing? Andy Wood, MD, GI Insight

	With drastic changes in the e-mail deliverability landscape, what metrics should I use to track the performance of my email program? Andrew Osterday, Solutions Director, eMarketing, Premiere Global Services

	How can I ensure quality customer interactions across virtual contact center teams? Gerry Johnsen, Product Manager Quality Management , Calabrio Software

	Is CRM the sole domain of bigger businesses? How can technology help SME's to build customer loyalty? David Jefferies, Marketing Director, Pitney Bowes

	Video in the contact center sounds really exciting – what can I do with it today? John P. Joseph, VP Corporate Marketing, Envox Worldwide

	How does one approach the challenge of differing postcode geographies across Europe? Andy Wood, MD, GI Insight

	Utilities providers have become more sophisticated at communicating with customers. But does that sophistication extend to complaint handling? What are the benefits of 'closing the communication loop'? David Jefferies, Marketing Director, Pitney Bowes

	How can you leverage your CRM solution investment to personalize contact center interactions for better customer service? John Joseph, VP Corporate Marketing, Envox Worldwide

	What are the business benefits of workforce management software in call centers? Rene LeBel, VP, Calabrio Software

	What are the problems that arise when analysing customer spend levels? Andy Wood, MD, GI Insight

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