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Events Archive
Would you like to have a full list of the events that have taken place? Go to the archive and feel free to find out what you are looking for. Click here
The Importance and the Fundamentals of Contact Center Strategic Planning
Start Time: 13:00 End Time: 14:00 Time Zone: EST
Date: 12 February 2008
Compliance and Risk Management - Call Recording Best Practices
Start Time: 13:00 End Time: 14:00 Time Zone: EST
Date: 7 February 2008
5 Ways to Run Your Support Center Like a Business
Start Time: 14:00 End Time: 15:00 Time Zone: CST
Date: 6 February 2008
How To Find The Highest Impact Improvement Opportunities In Your Call Centers
Start Time: 13:00 End Time: 14:00 Time Zone: EST
Date: 31 January 2008
Best Practices for Pervasive BI
Start Time: 11:00 Time Zone: PST
Date: 24 January 2008
Understanding Customer Experiences
Start Time: 11:00 End Time: 12:00 Time Zone: ET
Date: 24 January 2008
The Business Case for Pre-Built Business Intelligence Applications
Start Time: 14:00 Time Zone: ET
Date: 24 January 2008
Financial Services and the Customer Experience
Start Time: 8:00 End Time: 8:30 Time Zone: PST
Date: 15 January 2008
Maximize Customer Value and Operational Efficiencies with Business Intelligence
Start Time: 14:00 End Time: 15:00 Time Zone: GMT
Date: 24 December 2007
Smart Decisions: The Role of Key Performance Indicators with David Hatch, Aberdeen Group
Start Time: 13:00 Time Zone: ET
Date: 18 December 2007

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