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Events Archive
Would you like to have a full list of the events that have taken place? Go to the archive and feel free to find out what you are looking for. Click here
e-Service is Dead – The New Multi-Channel Environment
Start Time: 14:00 Time Zone: EDT
Date: 23 September 2008
Multichannel Customer Service in Retail Sector – Trends, Innovations & Best Practices
Start Time: 10:30 End Time: 11:30 Time Zone: ET
Date: 23 September 2008
Interactive Dashboards & Reporting for IT
Start Time: 14:00 End Time: 15:00 Time Zone: EDT
Date: 18 September 2008
Lost Productivity? Empower Your Service Workers with Information
Start Time: 11:30 Time Zone: EDT
Date: 17 September 2008
How To Integrate Caller Experience Management Into Your Contact Center Strategy
Start Time: 13:00 End Time: 14:00 Time Zone: ET
Date: 12 September 2008
Leveraging Contact Centers to Build Customer-Centric Enterprises
Start Time: 13:00 End Time: 14:00 Time Zone: ET
Date: 10 September 2008
Simpler, Faster Business Intelligence
Start Time: 9:00 Time Zone: PT
Date: 10 September 2008
Using IT Asset Management to Increase Your ROI
Start Time: 14:00 End Time: 15:00 Time Zone: EDT
Date: 4 September 2008
Debate: “Latest Trends in Self-Service” - What’s New in best practices - attaining the greatest return on your investment
Start Time: 13:00 End Time: 14:00 Time Zone: ET
Date: 25 August 2008
Hosted solutions offer numerous operational advantages, but at what cost?
Start Time: 13:00 End Time: 14:00 Time Zone: ET
Date: 14 August 2008

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