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Events Archive
Would you like to have a full list of the events that have taken place? Go to the archive and feel free to find out what you are looking for. Click here
The Three Deadly Sins of Self Service & How to Fix Them
Start Time: 14:00 End Time: 15:00 Time Zone: GMT
Date: 18 July 2007
Increase Business Value by Improving Performance: A Data Integration Strategy
Start Time: 14:00 Time Zone: EDT
Date: 18 July 2007
CEM for Contact Centers
Start Time: 11:00 End Time: 12:00 Time Zone: EST
Date: 11 July 2007
The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
Start Time: 14:00 End Time: 15:00 Time Zone: EDT
Date: 28 June 2007
SAP and Business Process Consolidation - Learning from the HP Experience
Start Time: 11:45 Time Zone: GMT
Date: 27 June 2007
The Best and Worst of Cross Channel Self-Service Design
Start Time: 14:00 Time Zone: PT
Date: 27 June 2007
Drilling for Diamonds - Focused Customer Selection, Service and Retention
Start Time: 15:00 End Time: 16:00 Time Zone: GMT-4
Date: 27 June 2007
Social Media and CRM 2.0: Communications in the Era of the Social Customer
Start Time: 11:30 End Time: 12:30 Time Zone: GMT-4
Date: 26 June 2007
Connect Your Company and Your Customers
Start Time: 11:00 End Time: 12:00 Time Zone: EST
Date: 20 June 2007
Keynote Webinar - Business Intelligence: Driving Business Performance
Start Time: 11:00 End Time: 11:45 Time Zone: GMT
Date: 20 June 2007

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