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Events Archive
Would you like to have a full list of the events that have taken place? Go to the archive and feel free to find out what you are looking for. Click here
Managed Service: Speech Self-Service without Risk
Start Time: 13:00 End Time: 14:00 Time Zone: GMT-5
Date: 29 January 2009
How to Build a Bullet-Proof Justification For Your New IVR
Start Time: 13:00 End Time: 14:00 Time Zone: ET
Date: 20 January 2009
How Merrill Lynch Extended their Customer Relationship Strategy for Individualized Customer Treatment
Start Time: 13:00 Time Zone: ET
Date: 11 December 2008
Essential Contact Center Customer Service Strategies for a Down Economy
Start Time: 10:30 Time Zone: EST
Date: 10 December 2008
How Speech Applications Improve Customer Retention in a Recession
Start Time: 13:00 Time Zone: ET
Date: 4 December 2008
The Three Rs of Loyalty: Relationship, Rewards and Recognition
Start Time: 11:00 End Time: 12:00 Time Zone: GMT-5
Date: 3 December 2008
Calculationg ROI for Phone Self-Service
Start Time: 8:00 Time Zone: GMT-8
Date: 19 November 2008
7 Ways to Cut Costs and Improve Customer Service in a Down Economy
Start Time: 14:00 Time Zone: EST
Date: 19 November 2008
Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage
Start Time: 13:00 End Time: 14:00 Time Zone: GMT-5
Date: 12 November 2008
Marketing Measurement Today: 10 Ways to Improve Marketing Measurement in the Coming Year
Start Time: 11:30 End Time: 12:30 Time Zone: GMT-5
Date: 11 November 2008

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