Are Technology Advancements Hurting Your Contact Center? |
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| During this Webcast, which is designed for contact center managers and senior-level telecom and IT professionals, strategies to ensure that new technologies do not disrupt contact center operations, and do deliver promised benefits will be provided.
Event Type: Web Seminar |
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| Date: 31 March 2004 |
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Nearly every caller goes through automated systems, yet we only monitor live agents! Automated systems are a critical component of any contact center, directly impacting agent productivity, brand experience and customer retention. Implementing new technologies can adversely affect your agents and your customers. Fortunately, there are new quality assurance practices to make sure you get the gain – not the pain – as your contact center gets more dependent on new and complex technology.
Join renowned industry expert Dr. Jon Anton and Empirix Product Manager Frank Moreno to learn about the challenges, risks and potential impact on customer experience from technology changes in the contact center.
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