Maximize Your Contact Center ROI |
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| Join Aspect Communications, SAP, and Deloitte Consulting and learn how to establish customer service as a strategic tool for increasing customer satisfaction and enhancing loyalty.
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| Date: 20 May 2003 |
Country: United States |
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Venue: Cleveland, Ohio |
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Aspect Communications, SAP, and Deloitte Consulting would like to invite you to attend a free seminar that can help you learn how to establish customer service as a strategic tool for increasing customer satisfaction and enhancing loyalty.
"Maximize Your Contact Center ROI" is a half-day seminar in which you will discover the latest technology available to help you boost contact center ROI without increasing total cost of ownership.
In this seminar, Aspect, SAP, and Deloitte Consulting will provide tools and tactics to help you:
- Evaluate your readiness to turn customer relationships into a competitive advantage through advanced contact center processes
- Develop a step-by-step road map for implementing contact center solutions
- Ensure consistent customer interactions from one centrally managed, business-rule-directed system
- Reinforce your contact center as a solid investment and a profit center
Benchmark your company against others that have used the latest technology to achieve results such as reducing cost per contact by 33%, increasing service levels by 29%, and saving $1M in contact center operational costs within 1 year
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