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Using Speech Analytics to Drive Business Improvements |
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| Learn how do to convert voice recordings into measurable results.
Event Type: Web Seminar |
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| Date: 15 March 2005 |
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Many people are touting speech analytics as the “next big thing” in quality monitoring. Rather than relying on after-the-fact customer surveys, speech analytics allow contact centers to get data directly from customer interactions. It’s valuable information. But what do you do with it all? And how do you convert voice recordings to measurable results?
During this session, you will learn tips on:
• Uncovering new information from your recorded interactions;
• Leveraging Speech Analytics for Six Sigma Initiatives;
• Processing calls to create a large sample size of relevant information; and
• Creating a root-cause analysis of recording data.
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