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Traditional CRM only impacts 20% of your customer service costs |
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| Join KANA and KMWorld learn how the next generation of CRM — Service Resolution Management (SRM) — increases agent productivity.
Event Type: Web Seminar |
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| Date: 15 March 2005 |
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Join KANA and KMWorld for a free live webcast to learn how the next generation of CRM — Service Resolution Management (SRM) — increases agent productivity and significantly improves the delivery of service by leveraging knowledge and intelligence to automatically provide agents with the information they need to bring customer requests to a quick resolution. The result? Improved first call resolution rates and shortened call handling times.
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