Managed Service: Speech Self-Service without Risk |
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Event Type: Web Seminar |
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| Date: 29 January 2009 |
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Start Time: 13:00
End Time: 14:00
Time Zone: GMT-5 |
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Dan Miller, senior analyst with Opus Research, will provide new research on the growth of managed service and the new ways that contact centers can improve the quality of care while reducing costs and risk.
This webcast will:
• Define managed service and the new administration models
• Describe constant improvement and the importance of tuning
• Define analytics for speech applications
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