How Speech Applications Improve Customer Retention in a Recession |
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Event Type: Web Seminar |
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| Date: 4 December 2008 |
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Start Time: 13:00
Time Zone: ET |
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hile the US economy struggles from a crisis of confidence, enterprises are tightening budgets and bracing for a recession. Datamonitor’s Ian Jacobs, Senior Analyst, Customer Interaction Technologies, reports that there is one thing that is certain; IT will continue to spend on technology to improve customer satisfaction and retention rates. In this webcast we will review the customer satisfaction results from a recent study on speech applications. Learn why even in this economy, IT is shopping for speech. You will hear about the latest trends in speech self-service including outbound, personalized, and mobile applications.
Attend the webinar to find out:
- Which industries are investing in speech applications
- What types of speech applications are being deployed
- How speech applications are evolving Datamonitor’s recommendations for speech applications
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