7 Ways to Cut Costs and Improve Customer Service in a Down Economy |
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Event Type: Web Seminar |
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| Date: 19 November 2008 |
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Start Time: 14:00
Time Zone: EST |
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In any economic situation, it’s important that organizations continuously strive to improve the ways in which they deliver effective, efficient and high quality service and support to their customers.
Based upon current best practices and customer success stories, industry experts Pete McGarahan of McGarahan and Associates and Gary McNeil of Parature, will present a prioritized checklist on how service and support organizations are delivering high quality — yet cost effective — services in our challenging economy.
Attend this webinar to discover how to:
• Select and implement the right self-service technologies targeted to reduce call and email volume
• Streamline support processes and optimize workflow to gain efficiencies and properly leverage staff
• Refocus staff on services that customers value
• Utilize this checklist to meet current goals, objectives and directives
• And much more!
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