Business Process Management
Developing a customer-centric business process to optimise lean management & maximise profitability Event Type: Seminar

Date: 23 October 2008	Country: Australia
Date: 24 October 2008	City: Melbourne
	Venue: Rendezvous Hotel

Business Process Management (BPM) is becoming one of the most important management domains of the Knowledge era. Organisations are migrating to process centric organisational structures and looking to the management of processes as a critical path to business success.

A recent study by the Economist Intelligence Unit entitled “Business 2010” illustrates the way today’s company executives regard the future. Over 4,000 senior executives from the private and public sector in 23 countries were questioned about the main economic challenges that they expect to facebetween now and 2010. Most believe that less emphasis will be placed on the products and services offered by an organisation. Of greater significance will be how quickly they can place themselves to deliver those products and services to customers and how flexibly they respond to marketchanges. Information technology plays a key role in this scenario. It will provide the basis for rapid response and the adjustment of business models.

Nowadays, IT is a central role, enabling necessary changes within companies and preparing them to face future challenges. It should be deployed as a strategic competitive tool rather than simply as a driver of cost efficiency.

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