Consumer Trends: How are They Driving Customer Service? |
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Event Type: Web Seminar |
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| Date: 22 July 2008 |
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Start Time: 11:00
End Time: 12:00
Time Zone: ET |
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When you need information, what approach do you take? Five years ago, you probably picked up the phone and made a call. Today, more of us are likely to begin our quest on a company’s web site. In a perfect world, we’ll find everything we need there, easily and quickly. But what about the unusual inquiries, things the web site isn’t designed to accommodate? In today’s fast-paced world, we tend to expect instant gratification. We expect companies to be able to address our issues in the communication mode of our choice — voice, email, chat, SMS. Your customers have similar expectations — and if they don’t find what they’re looking for, your competition is just a Google away.
Come learn about how you can cost-effectively provide the level of customer service that today’s consumers are demanding. Co-presenting with Avaya is Vail Resorts, one of the world’s premier mountain resorts and a leader in destination-based travel. You’ll gain insight into how Vail delivers the exceptional customer service that today’s consumers expect.
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