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The ROI for Customer Experience Management Solutions |
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| The Business Case for CEM series
Event Type: Web Seminar |
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| Date: 29 May 2008 |
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Start Time: 11:00
End Time: 12:00
Time Zone: GMT |
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One of the challenges that we most frequently hear about is building an internal business case for CEM. Attend this session to learn how to decide which financial metrics best illustrate the business problem, how to articulate and discuss the alternatives, and what to consider when measuring ROI.
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