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Increasing Satisfaction by Understanding Customers |
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| The Shift to Customer Experience Management series
Event Type: Web Seminar |
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| Date: 15 May 2008 |
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Start Time: 11:00
End Time: 12:00
Time Zone: EST |
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Blogs, social networks, and other communication technology have changed how consumers interact with each other and with businesses. Customer Experience Management can help you manage this shift by delivering to your employees the predictive business intelligence they need to understand how these changes affect customers’ expectations of your organization and make decisions that drive improvements.
This interactive web seminar will help you identify how these changes impact your business and how to use customer experience information to develop customer advocates
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