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Key Measurements for Corporate Growth |
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Event Type: Web Cast |
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| Date: 3 June 2008 |
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Contact centers are inundated with data today; some meaningful, most of it superfluous. From PBX and QM data to customer satisfaction statistics, management is facing an ever increasing amount of data. What data is considered key to effective decision making at the senior level? What tools are needed to capture the appropriate information? What processes need to be in place to interpret such information? How do you measure the success of a customer centric enterprise?
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