Service Delivery South Africa
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Event Type: Conference |
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| Date: 31 March 2008 |
Country: South Africa |
| Date: 2 April 2008 |
City: Johannesburg |
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Venue: Gallagher Estate, Midrand |
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Customer Service Executives are constantly looking for breakthrough strategies that will give their companies the competitive edge. Once those strategies are formulated they become operating plans and departments are charged with carrying out specific activities.
Ultimately, it's up to individual employees to execute these strategies and to deliver true customer value.
But what happens if the strategies are not well communicated throughout the organisation? What if employees lack essential skills to accomplish their tasks and deter your customers? What if cultural barriers stand in the way of progress?
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