Making Every Agent Your Best Agent |
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| How to Build Customer Loyalty through the Call Center
Event Type: Web Seminar |
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| Date: 9 November 2005 |
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Start Time: 2:00
Time Zone: ET |
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Customer service in banking is challenging - complex products and services, a wide range of customer questions and constantly changing government regulations. To complicate the situation, knowledge lives in varied sources across the enterprise, in paper manuals, emails, and countless documents. This leads to inconsistent answers across departments and channels.
Customer service organizations of all sizes face challenges like these, and those that succeed in this environment are leveraging knowledge management and search technology to automate the issue resolution process and provide service above and beyond their customers' expectation.
Learn how banks and leaders in other industries are implementing service resolution management (SRM) solutions from Knova to:
- Provide agents with fast, friendly access to procedures and policies
- Transfer paper-based reference manuals into accessible, searchable documents
- Accelerate agent training time through knowledge delivery and guided resolution
- Quickly update information in a world of ever-changing products and programs
If you are looking for ways to improve customer satisfaction while saving money, time and headache, this Web seminar is for you. Tune in to learn more about the ways that service resolution management is revolutionizing the call center.
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