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Editorial

Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their questions will be answered.

Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more...

CallCenterWorld® 2009
Estrel Convention Center | Europe

2009 National Customer Experience Management Summit
The Performance Institute Conference Center | North America

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