CRM Today - CRM Events Archive

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Editorial

Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their questions will be answered.

Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more...

Billing, Payment and Collections for Utilities
Ivy Hotel | North America

Product Development Excellence
The Peabody | North America

Customer Profitability Based Marketing
Berjaya Times Square Hotel & Convention Center | Asia

How to Build a Bullet-Proof Justification For Your New IVR
Webseminar | North America

2nd Annual Supply Chain Management
Le Royal Meridien | Asia

Mobile Payments
| Europe

4th Annual Call Center Summit
Disney Contemporary Resort | North America

Customer Self-Service Summit
Disney Contemporary Resort | North America

Innovative Payment Strategies for Retail Financial Services
Premier City Center Location | North America

Managed Service: Speech Self-Service without Risk
Webseminar | North America

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