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Editorial

Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their questions will be answered.

Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more...

Innovative Marketing for Low Income Consumers 2008
Courtyard by Marriott | Asia

The Three Rs of Loyalty: Relationship, Rewards and Recognition
Webseminar | North America

How Speech Applications Improve Customer Retention in a Recession
Webseminar | North America

5th Annual Hispanic Marketing 2008
The Ritz Carlton, Coconut Grove | North America

Voice of the Customer
Marriott Newport Beach Hotel & Spa | North America

Operational Excellence for Financial Services 2008
The Cafe Royal | Europe

Essential Contact Center Customer Service Strategies for a Down Economy
Webseminar | North America

How Merrill Lynch Extended their Customer Relationship Strategy for Individualized Customer Treatment
Webseminar | North America

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