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Editorial

Mastering the Customer Experience
Focusing on the customer is not something new. Customer Relationship Management theories embraced in the 1990’s hold true today — the operational, collaborative and analytical aspects of the ‘CRM Ecosystem’1 still need to be adopted and adhered to.
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Highlights

Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
Read more...

Re-engineering Business Intelligence
The Fullerton Hotel | Asia

Field Service Asia 2008
Hong Kong Convention and Exhibition Centre

Successful Performance Management: Why Strategy is Critical
Webseminar | North America

2nd Annual Service Quality Excellence
JW Marriott Hotel | Asia

Marketing Measurement Today: 10 Ways to Improve Marketing Measurement in the Coming Year
Webseminar | North America

Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage
Webseminar | North America

Customer Segmentation Marketing
InterContinental West Miami Hotel | North America

Gartner Master Data Management Summit
Sheraton Chicago Hotel & Towers | North America

Metering, Billing/CRM Australia & New Zealand 2008
Hilton on the Park | Oceania

New Sales Force 2008
Four Seasons Hotel | Asia

SQM's 2008 Call Center Summit Conference
| North America

Calculationg ROI for Phone Self-Service
Webseminar | North America

7 Ways to Cut Costs and Improve Customer Service in a Down Economy
Webseminar | North America

Customer Service and Contact Centre West Africa, 2008
Protea Oakwood Hotel | Africa

Mobile Banking Capabilities 2008
| North America

Innovations in New Service Development
The Hilton New Orles Riverside | North America

Driving the Customer-Centric Contact Center
| North America

Customer Experience Exchange 2008
Hotel Okura | Europe

Customer Experience Management Professional Certificate Program
| Oceania

Optimising Mobile CRM & CEM
Radisson SAS Beke | Europe

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