Re-engineering Business Intelligence
The Fullerton Hotel | Asia

Field Service Asia 2008
Hong Kong Convention and Exhibition Centre

Successful Performance Management: Why Strategy is Critical
Webseminar | North America

2nd Annual Service Quality Excellence
JW Marriott Hotel | Asia

Marketing Measurement Today: 10 Ways to Improve Marketing Measurement in the Coming Year
Webseminar | North America

Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage
Webseminar | North America

Customer Segmentation Marketing
InterContinental West Miami Hotel | North America

Gartner Master Data Management Summit
Sheraton Chicago Hotel & Towers | North America

Metering, Billing/CRM Australia & New Zealand 2008
Hilton on the Park | Oceania

New Sales Force 2008
Four Seasons Hotel | Asia

SQM's 2008 Call Center Summit Conference
| North America

Calculationg ROI for Phone Self-Service
Webseminar | North America

7 Ways to Cut Costs and Improve Customer Service in a Down Economy
Webseminar | North America

Customer Service and Contact Centre West Africa, 2008
Protea Oakwood Hotel | Africa

Mobile Banking Capabilities 2008
| North America

Innovations in New Service Development
The Hilton New Orles Riverside | North America

Driving the Customer-Centric Contact Center
| North America

Customer Experience Exchange 2008
Hotel Okura | Europe

Customer Experience Management Professional Certificate Program
| Oceania

Optimising Mobile CRM & CEM
Radisson SAS Beke | Europe