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Editorial

Mastering the Customer Experience
Focusing on the customer is not something new. Customer Relationship Management theories embraced in the 1990’s hold true today — the operational, collaborative and analytical aspects of the ‘CRM Ecosystem’1 still need to be adopted and adhered to.
Read more...

Highlights

Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
Read more...

4th Annual Supplier Relationship Management
TBA | Europe

5 Ways to Run Your Support Center Like a Business
Webseminar | North America

Marketing Intelligence and Consumer Insights
Swissotel | Oceania

Compliance and Risk Management - Call Recording Best Practices
Webseminar | North America

Technology For Marketing & Advertising 2008
Earls Court 2 | Europe

The Importance and the Fundamentals of Contact Center Strategic Planning
Webseminar | North America

Marketing Measurement Today: Emerging Marketing Metrics
| North America

How to Ensure Call Center Profitability in a Time of Economic Change
Webseminar | North America

The Pan European Consumer Insights Conference
'A Five Star Venue To Be Announced Shortly | Europe

The Evolution to Revenue Producing Centers: Driving the New Approaches to Analytics
Webseminar | North America

4th Annual Customer Feedback Summit
TBC | North America

Marketing 08, 3rd Annual Summit
Grande Dunes Marriott | North America

Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits - An Author Interview with James Parker
| North America

Shared Services & Outsourcing for HR 2008
TBC | Asia

What is eDiscovery, and Why Does it Matter to the Contact Center?
Webseminar | North America

Not Just Loyalty, Engagement
| North America

Customer Care and Billing Asia 2008
Amara Hotel | Asia

Take Control of the Customer Experience - Leveraging the Power of Multi-Channel Customer Interaction Data
Webseminar | North America

Best Practices in Game-Changing Strategies with Speech Self-Service
| North America

Planning for CRM Success
Old Trafford Football Stadium | Europe

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