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Editorial

Mastering the Customer Experience
Focusing on the customer is not something new. Customer Relationship Management theories embraced in the 1990’s hold true today — the operational, collaborative and analytical aspects of the ‘CRM Ecosystem’1 still need to be adopted and adhered to.
Read more...

Highlights

Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
Read more...

Mainstream Speech? Stakeholder Views from 360 Degrees
| North America

Telecoms Churn Management and Customer Retention 2007
Sofitel St.James | Europe

Telecoms Business Intelligence 2007
Sofitel St.James | Europe

How to Build a Business Case for CEM
Webseminar | North America

4th Annual Alternative Advertising and Marketing
Sydney Harbour Marriott Hotel | Oceania

Why Choose an All in One Over a Multi Point Contact Centre Solution
Webseminar | North America

First Annual Atlanta Integrated Marketing Summit
Atlanta History Center | North America

Forrester's Consumer Forum 2007
Hilton Chicago | North America

Thinking Outside the Organizational Box: How Tulane Actually Improved Customer Service and Satisfaction in a Post-Katrina World
Webseminar | North America

Contact Center Summit 2007
Rancho Las Palmas Resort and Spa, Rancho Mirage | North America

Super Crunchers: Why Thinking-By-Numbers is the New Way to be Smart
| North America

Next Generation Workforce Optimization—why it is needed now
| North America

Make the Right Experiences Count
Webseminar | North America

Microsoft Dynamics CRM Webinar
Webseminar | North America

Calibration 101: Best Practices in QM Calibration for Contact Centers of All Sizes
| North America

"Transcend Boundaries: Enjoy the Benefits of a Friction-Free Virtual Contact Center"
| North America

Mission Possible: Pervasive BI
Webseminar | North America

Delivering a Great Customer Experience to a Global Marketplace Live Webcast by RightNow Technologies
| North America

The Signature Customer Service and Support Professionals Conference
Pointe South Mountain Resort | North America

ICCM Canada Conference & Expo
Metro Toronto Convention Center | North America

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