CRM Today - CRM Events Archive

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Editorial

CRM Forgot Something – The Marketing Department
I know that everyone has their favorite CRM joke to tell at parties already at this point. But to be fair, CRM did give the IT department an agenda and lots of work building all those databases. Wait a minute I thought CRM was supposed to deliver a single customer database?
Read more...

Highlights

e-PRM: the importance of quality prospect email marketing
The email medium has for too long been viewed as a cheap and ‘easy’ way of marketing to customers. It is this attitude however, that has led to the prevalent SPAM label associated with email messaging.
by Amanda Ling, , Associate Director of Data Intelligence
Read more...

Using Customer Experience Management to Build Customer Advocacy
Webseminar | North America

Thankyou For Calling
The Westin | Oceania

Managing the Interaction at the Moment of Truth
| North America

Learn why Customer Feedback Rules!
| North America

What Everybody Ought to Know About Business Intelligence and Search
Webseminar | North America

6th Annual Government Customer Support Conference and Expo
Hilton Old Town Alexandria | North America

What Went Right? Understanding Sensitivity and Variance Analysis
| North America

Exploding the Myth of Contact Center Performance Management
Webseminar | North America

Momentum 2007
Scottsdale Plaza Resort | North America

Microsoft Business Intelligence Conference
Washington State Convention and Trade Center | North America

Speech-Enabled Self Service Applications: Creating a Better Customer Experience

Leading Through Superior Customer Service
Webseminar | North America

The Secret of Successful Supply Chain Business Intelligence
Webseminar | North America

6th Annual European Customer Management World
Royal Lancaster Hotel | Europe

FX for Microsoft CRM
Webseminar | North America

Frost & Sullivan’s Customer Contact Asia Pacific Summit 2007
Sheraton Imperial | Asia

Being Successful with Brands
TBC | Europe

Mining Customer Interactions for Gold - How Analytics Can Drive Business Results Enterprise Wide
| North America

Improving Customer Interaction through Emerging Technologies
Webseminar | North America

Middle East CRM Conference
A Five Star Venue To be Confirmed | Middle East

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