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Editorial

Who You Know
The notion of using bills, statements and other statutory customer correspondence as an advertising medium, has gained much currency over the last three or four years. The process has even been granted its own special name – ‘transpromotional’ or ‘transpromo’ – by the research organisations.
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Highlights

The ROI from the Socialprise
The amount of rich, unstructured data living on social Web sites continues to expand everyday due to the popularity of the Facebooks and Twitters of the world. This has the potential to offer salespeople a more updated, personalized view of leads than standard CRM applications alone can grant.
by Umberto Milletti, CEO
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Trends and Rule-Changing Innovations in Knowledge Management for Customer Interactions
Webseminar | North America

The Customer-Centric Mid-Market Contact Center
Webseminar | North America

Operational Business Intelligence
| North America

The Next Generation of Data Warehouse Appliances: From Feeds & Speeds to Solving Real Business Problems
Webseminar | North America

Unlock the Power Business Process Management + Business Intelligence = Enterprise Process Intelligence
Webseminar | North America

Fresher Data for the Data Warehouse: What's the Cost?
Webseminar | North America

Search Engine Strategies New York
Hilton | North America

Addressing Sarbanes-Oxley and Corporate Governance Challenges and Opportunities
Webinar | North America

Customer Experience Management for Contact Centers
Webseminar

CRM Certification Seminars
BearingPoint | North America

Practical Uses for SIP in the Contact Center
| North America

Customer Relationship Management CRM Dubai Training
J. W. Marriott Hotel | Middle East

SOCAP International Symposium
Marriott Rivercenter Hotel | North America

Data Mining: Levels I, II & III
| North America

IDC Sales and Marketing Effectiveness Summit
New York Marriott East Side Hotel | North America

2007 Government & Health Technologies Conference & Expo
Ottawa Congress Centre | North America

Six Sigma Summit London 2007
Queen Elizabeth II Conference Centre | Europe

Software-as-a-Service Conference
Santa Clara Convention Center | North America

Asia Pacific Loyalty Marketing Summit 2007
Shangri-La Hotel | Asia

Retention Strategies- Building Relationships to Last
| North America

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