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Editorial

Mastering the Customer Experience
Focusing on the customer is not something new. Customer Relationship Management theories embraced in the 1990’s hold true today — the operational, collaborative and analytical aspects of the ‘CRM Ecosystem’1 still need to be adopted and adhered to.
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Highlights

Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
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Predictive Analytics: Best Practices in Extending the Value of Your Data Warehousing Environment
Webseminar | North America

Loyalty Is the New Black: The Why and How of Customer Engagement
Webseminar | North America

IT Governance: Managing IT for Shareholder Value - Getting the "Big Picture" of IT
| North America

Operationalizing Customer Experience 1
Webseminar

Business Intelligence and Data Warehousing – Where Are We Today?
Webseminar | North America

Customer Experience Management Professional Certificate Training
Sheraton Towers | Asia

Making Intelligence Actionable: How BI Combined with BPM Boosts Performance
Webseminar | North America

QM to the Power of Why – Going Beyond Agent Quality to Enterprise Quality"
| North America

8th Annual SIX SIGMA SUMMIT
Hyatt Regency | North America

2nd Annual Call Center Summit 2007
Renaissance Atlanta Hotel Downtown | North America

Customer Feedback Summit 2007
Royal Sonesta Hotel | North America

2nd Annual Call Center Summit
Renaissance Atlanta Hotel Downtown | North America

Brother, Can You Spare a Part – Meet Targeted Customer Service Levels and Lower Inventory Costs
| North America

Shared Services for Eastern Europe
Hilton Prague | Europe

Delivering Value in e-Travel
Radisson SAS Hotel | Europe

Best Practices for Pervasive BI
Webseminar | North America

Customer Churn: Fait Accompli or Opportunity
Webseminar | North America

Customer Retention in Mortgages 2007
Hisperia London Victoria | Europe

HR Tech 2007
Sheraton Downtown | North America

3rd Annual Internal Communications Summit
Renaissance Toronto Hotel Downtown | North America

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