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Editorial

CRM Forgot Something – The Marketing Department
I know that everyone has their favorite CRM joke to tell at parties already at this point. But to be fair, CRM did give the IT department an agenda and lots of work building all those databases. Wait a minute I thought CRM was supposed to deliver a single customer database?
Read more...

Highlights

e-PRM: the importance of quality prospect email marketing
The email medium has for too long been viewed as a cheap and ‘easy’ way of marketing to customers. It is this attitude however, that has led to the prevalent SPAM label associated with email messaging.
by Amanda Ling, , Associate Director of Data Intelligence
Read more...

Marketing Mobile Services
Marriott Hotel | Europe

Wireless Bro@dband Week 2006
Grand Copthorne Waterfront Hotel | Asia

The Revolution Has Begun: On-Demand Business Analytics Without the High TCO
Webseminar | North America

Turn Service into Your Competitive Advantage with World-Class Solutions from Microsoft and Astea
Webseminar | North America

Speech2Money
Webseminar | North America

Metering,Billing/CRM 2006
Bella Center | Europe

Competitive and Business Intelligence Using Web 2.0 Techniques
Webseminar | North America

Business Performance Management in Action: Taking Business Intelligence to the Next Level
Westin | North America

Enabling the 1to1 Vision: How Marketing Technology Has Come of Age
| North America

Creating a Business Case for Speech Analytics
Webseminar | North America

update CRM Summit 2006
Kursalon Wien | Europe

Delphi Group's BPIS 2006
Hotel Del Coronado | North America

Shared Services Exchange 2006
Novotel West | Europe

The Emetrics Summit
Sheraton Premiere at Tysons Corner | North America

IP'06
Earls Court 2 | Europe

Get CRM Certified!
Chicago Marriott O'Hare | North America

2006 Las Vegas Services Industry Summit
Paris Hotel | North America

Open Source Business Intelligence: Is it real? Is it compelling? Is it for you?
Webseminar | North America

Creating the Forumula to Realize the Customer Centric Enterprise
| North America

Writing Customer-Focused E-Mail and Chat
OCLC CAPCON Training Center | North America

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