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Experts Corner
Having spent the money to identify our online customers, how can we maximize that investment by knowing the best time to reach them?
David King, Fulcrum Analytics
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Highlights
Q&A with Vivek Thomas, President, Maximizer Software
Vivek Thomas joined Maximizer in 2002 and began serving as the CRM software provider's president on June first of this year. He graciously agreed to an email interview with CRM2Day about the current state of the CRM market and Maximizer's plans for the future.
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Library - Enterprise Resource Planning (ERP) Customer Relationship Management (CRM) Today - Library - Enterprise Resource Planning Customer Relationship Management (CRM) Today - Library - Enterprise Resource Planning
EPICOR Vantage
ERP For Make-To-Order Manufacturers

Epicor Vantage is the easy-to-use paperless solution for the problems that enterprises and supply chains face every day. It is designed with built-in workflow processes enabling make-to-order and mixed-mode manufacturing companies to manage their entire order cycle, from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and finally Financial recognition.

To learn more about how Epicor Vantage can help your manufacturing business and to receive a free copy of the white paper "Five Ways to Implement Lean", click here.
 
Bringing Web 2.0 to the Enterprise (Epicor)
Author: By Epicor
Company: Epicor
Doc Type: White Paper
Format: PDF Size: 118 kb
Abstract: Today's business applications aren't flexible enough to keep pace with the businesses they support. Users must figure out where to find information that supports their tasks, and the IT costs of keeping up with evolving business requirements remain high. Adding collaborative Web 2.0 technologies such as enterprise search, presence, and mashups to business applications can be a way to address these challenges for business users and IT alike. While business users may be familiar with these technologies through personal use, they remain uncertain about how these new capabilities can support their business strategies. This white paper from Epicor explains how Web 2.0 technologies support business strategies: improving efficiency and productivity and harnessing knowledge through collaboration. Additionally, these techonologies can reduce IT costs by simplifying integration and improving IT administration and maintenance.
Topics: Business Intelligence | Enterprise Resource Planning |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI |
 
Feedback Loop: 6 Ways to Make Customer Relationship Management and Financial Performance Work Together
Author: By VendorGuru
Doc Type: White Paper
Format: PDF Size: 303 kb
Abstract: CRM systems can improve financial performance. Demonstrating how this is possible and including the finance department in the selection process for CRM software can help overcome financial objections to investment in CRM capabilities. Download this free white paper to read about six ways a CRM system can enhance an organization's financial performance. Improving customer retention, focusing on customer optimization, measuring return-on-sales, evaluating sales representatives by profitability, employing hosted CRM solutions, and eliminating duplicate information systems are all ways a marketing department and a finance department can use a CRM system to work together toward common goals.
Topics: Knowledge Management | Business Intelligence | Enterprise Resource Planning | Billing & Account Management |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
The Benefits of a Business Management Software Suite for Small and Mid-Sized Businesses
Author: By NetSuite
Doc Type: White Paper
Format: PDF Size: 167 kb
Abstract: The large-scale Enterprise Resource Planning (ERP) solutions that work for big businesses are often infeasible for small to mid-sized businesses (SMBs). Luckily, today's SMBs have access to integrated, cost-effective business applications designed specifically to meet their needs. Download this FREE whitepaper and learn how NetSuite’s on-demand ERP solutions can help your business by filling out the forms on the right hand side.>>>
Topics: Enterprise Resource Planning |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI |
CRM Methology: CRM Implementation | CRM Overviews |
 
The Future Sales Force - A consultative Approach
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Learn from Microsoft and InterDyn Business Microvar the keys to conducting a self assessment of your sales force to insure that your sales force is using a CRM or contact management system to properly connect a consultative sales approach, ROI analysis tools and sales proposal systems to their fullest potential.
Topics: eCRM | Sales Force Automation | eBusiness | Customer Service | Email Marketing | Enterprise Resource Planning |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Integrated Sales and Marketing for Consumer Products Companies
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Abstract: In this Whitepaper, explore how consumer products executives are gaining actionable market intelligence and clear visibility into all aspects of the enterprise, its suppliers, and customers to execute brand strategies efficiently at the shelf level. The key to their success is: an integrated sales and marketing approach.
Topics: Customer Analytics | eCRM | Relationship Marketing | Knowledge Management | Partner Relationship Management | Business Intelligence | Data Mining | eBusiness | Customer Service | Email Marketing | Supply Chain Management | Enterprise Resource Planning | Billing & Account Management | Content Management
Industry: Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
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