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Experts Corner
Communicating intelligently with existing customers is critical, and marketing spend is heavily weighted towards this pool. But businesses cannot afford to neglect prospecting activity. So, what techniques can businesses adopt to ensure that the search for new customers is both targeted and cost-efficient ?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project.
by Ravi Shankar, Director of Product Marketing
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CRM Today - Email Marketing Customer Relationship Management (CRM) Today - Library - Email Marketing
Customer relationship management: CRM's History = Your Future
Author: By Richard Barrington
Doc Type: White Paper
Format: HTML
Abstract: This white paper provides a "big picture" look at the history of CRM & proven techniques for choosing the features that best meet your organization's needs and goals. Learn how to give your business a competitive advantage. Read more...
Topics: Customer Analytics | eCRM | Sales Force Automation | eBusiness | Customer Service | Email Marketing |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Overviews |
 
The Future Sales Force - A consultative Approach
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Learn from Microsoft and InterDyn Business Microvar the keys to conducting a self assessment of your sales force to insure that your sales force is using a CRM or contact management system to properly connect a consultative sales approach, ROI analysis tools and sales proposal systems to their fullest potential.
Topics: eCRM | Sales Force Automation | eBusiness | Customer Service | Email Marketing | Enterprise Resource Planning |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
How to increase Marketing Efficiency to Gain and Retain Customers
Author: By Soffront Software, Inc.
Doc Type: White Paper
Format: HTML
Abstract: Target your customers more efficiently by improving your markeing processes. CRM Software tools are designed to help automate these processes. This paper discusses the marketing challenges of today and examines how marketing automation and CRM software help solve these challenges. Details include the following "how to" items: Easily access a complete view of the customer...
Topics: eCRM | Relationship Marketing | Knowledge Management | Data Mining | eBusiness | Email Marketing | Content Management
Industry: Finance | Telco | Retail | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
4 Steps to Monitoring Team Performance to Accelerate Sales and Improve Customer Satisfaction
Doc Type: White Paper
Format: HTML
Abstract: Are your business processes for improving sales and customer satisfaction up to par in this uncertain market? Find out four key steps to monitoring your sales and customer service teams in order to ensure they are on a path to success. Get ahead of your competition.
Topics: Customer Analytics | eCRM | Relationship Marketing | Sales Force Automation | eBusiness | Customer Service | Email Marketing |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Overviews |
 
CRM Checklist: What to Know Before You Buy
Author: By VendorGuru
Doc Type: White Paper
Format: HTML
Abstract: With so many variations on sales force management, marketing automation, and analytics, it can be difficult to settle on one. This checklist breaks down the five steps to finding a CRM system worthy of your investment.
Topics: Customer Analytics | eCRM | eBusiness | Customer Service | Email Marketing |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
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