CRM Today - e-Business & e-Commerce

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What is e-Business

It's simply taking advantage of web and internet technology to streamline, distribute and further enable your traditional business processes and functions. While e-business can be complex and costly to implement, most successful implementations have seen a dramatic reduction in the cost per business transaction.

The Internet changes everything from the way businesses serve their customers, to the way they work with suppliers and service providers. Some businesses sell nothing over the Internet, but are becoming e-businesses by using Internet technologies for internal business purposes.

Experts Corner

"How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"

Dan Forootan, StreamSend
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Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
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Sponsored By


Comergent delivers a complete range of powerful eBusiness software solutions for B2B, B2C, B2B2C and B2Everyone that improves the efficiency and effectiveness of the selling processes—from inquiry to cash—in 120 days or less.

5 Ways Large Enterprises take Advantage of CRM Solutions

Author: By VendorGuru
Doc Type: White Paper
	Format: HTML

Abstract: "CRM technology does more than streamline customer service–it offers a 360-degree outlook on your business. No organization can benefit more from this panorama view than large enterprise. Customer Relationship Management promotes synergy across all front-office functions: Marketing, Sales & Distribution, and Support. Sharing information and analysis streamlines the sales cycle from start to finish–from prospect to satisfied customer, marketing campaign to sales revenue, business data to expanded market share. The signature benefits of Customer Relationship Management for large enterprises becomes clear as a business grows, making integration and agility more challenging. Multiple locations, a dispersed workforce, autonomous departments, and scattered databases can fragment any business operation. However, if a solid CRM strategy is in place, these various functions coordinate to maximize tangible and intangible profits. "

CRM Function: CRM ROI |

CRM Methology: CRM Overviews |

How Does The C2 eCitizen Solution Support And Increase Citizen Satisfaction?

Author: By C2 CRM
Doc Type: White Paper
	Format: HTML

Abstract: "The C2 eCitizen solution helps Government agencies “do more with less” in an ever increasing environment where citizens are demanding better service and more accurate information for their tax dollars. Agency management and elected officials must find ways to deliver and track the success of projects and citizen satisfaction through the use of tools and by leveraging technology. Learn how to leverage CRM for your government agency."

Industry: Government |

CRM Function: CRM ROI |

CRM Methology: CRM Overviews |

CRM Defining the Value of Customer Loyalty

Author: By C2 CRM
Doc Type: White Paper
	Format: HTML

Abstract: "Before we begin our discussion ask yourself this question: What does Customer Relationship Management (CRM) mean to me and what is its value? Thousands of companies have endeavored down this same path many successful and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly and not fully understood. This paper will provide some insights to consider about the value of CRM in defining customers, increasing loyalty and increasing profits."

CRM Function: CRM ROI |

CRM Methology: CRM Overviews |

Why CRM? The Business Case for Customer Relationship Management

Author: By Oracle Siebel
Doc Type: White Paper
	Format: HTML

Abstract: "Organizations are adopting CRM and related technologies because they understand that having the technology to execute a customer-centric strategy is a business imperative. Just as back-office automation became critical for competitive success in the last half of the twentieth century, the application of technology to front-office processes–sales, marketing, customer service, and partner and employee relationship management–is now an imperative for success in the new century. Organizations that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on their competitors who lag in the adoption of this technology. Download this whitepaper to learn more."

CRM Function: CRM ROI |

CRM Methology: CRM Overviews |

Using CRM to Sell More

Author: By C2 CRM
Doc Type: White Paper
	Format: HTML

Abstract: "This document is written to address the specific issues related to CRM and Sales Professionals. When considering a CRM solution, it is critical to understand the needs of your sales team members and how they would utilize this CRM application on a daily basis. CRM software should be deployed as a supplement to the selling process, not a hurdle. All too often, CRM applications have too much depth and complexity and as a result, they are not utilized on a regular basis. You can ask any number of sales people who are currently using a CRM solution and many may tell you that they typically use about 1/3 of the features it offers. Why? Because, many of the features in some upper-tier CRM systems do not supplement the sales process. In fact, some features may INCREASE the effort of the sales person to close a sale. The remaining portions of this white paper are focused on issues that can help you avoid implementation of a CRM solution that does NOT fit your needs or the needs of your sales team."

CRM Function: CRM ROI |

CRM Methology: CRM Overviews |

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